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ISO 20000 (iTMS)

ISO/IEC 20000 Is Internationally Recognized Standard For An It Service Management System (iTMS). It's Split Into Two Parts: ISO/IEC 20000-1 Outlines The Minimum Requirements And Iso/iec 20000-2 Which Provides Additional Guidance To Help You With Implementation.
Iso/iec 20000 Is The Best Practice Framework To Help Organizations Build An Itsms That Adapts To The Changing Technologies, Aligns With Business Objectives And Provides Efficiency In Performance.

Benefits Of Iso 20000:2018:
·    A Customer Seeking Services And Requiring Assurance Regarding The Quality Of Those Services.
·    A Customer Requiring A Consistent Approach To The Service Lifecycle By All Its Service Providers, Including Those In A Supply Chain.
·    An Organization To Demonstrate Its Capability For The Planning, Design, Transition, Delivery And Improvement Of Services.
·    An Organization To Monitor, Measure And Review Its Sms And The Services.
·    An Organization To Improve The Planning, Design, Transition, Delivery And Improvement Of Services Through Effective Implementation And Operation Of An Sms.
·    An Organization Or Other Party Performing Conformity Assessments Against The Requirements Specified In This Document.
·    A Provider Of Training Or Advice In Service Management.

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